Meanings of words as used on this website:

Note: the following meanings are not from an English dictionary. They are just explanations of words as they are used on this website to try and make it easier to understand.

Accredited – approved, good,

Agency – company, office, department

Appeal – ask for help to try again

Applicant – a person trying to get a service from SILS

Assessment – a way to find out about what people need and want

Eligible – allowed to be chosen

Eligibility criteria - a set of rules that shows how a person is chosen for the SILS service

HUB – this is a central office in Torbay where all application forms are sent to and held.

Processing – dealing with

Professionals – examples are Social workers, care managers, probation officers etc.

Referral – paperwork that gives details of a person wanting a service

SILS Selection and Allocation policy – guidelines about how SILS chooses applicants and how places at SILS are given out

Service User – a person who is having a service from SILS

Signposting – guiding people towards other services

Stakeholder – professionals in a person’s life who may hold funding (money)

Supporting People – a Government organisation that pays money to run services like SILS for people who need support

Tenant – a person who pays rent to SILS